Refund policy

Last updated: 18 October 2026

We want you to keep a model only if it is useful to you.

7-day refund

If the model does not fit your business, write to [email protected] within 7 days of payment, from the email address you ordered with, and include your order number if you have it. We refund the full price; you do not have to give a reason, although a line on what was missing helps us improve.

Refunds go back to the card or payment method you used, through Stripe. We start the refund within 2 business days of your request; your bank usually shows it within 5–10 business days.

After a refund, please delete your copies of the model; the licence in our Terms of service ends with the refund.

If we cannot deliver

If your model does not pass our checks, we do not send it. If we cannot deliver a model that passes them, we refund you in full.

Duplicate payments

If you are charged twice for the same order, the second payment is refunded automatically.

After 7 days

After 7 days from payment we do not refund for a change of mind. If something is wrong with the file itself — for example a formula error or a check that fails — write to us at any time and we will fix it or, if we cannot, refund you.

Your legal rights

This policy is in addition to your rights by law. If you are a consumer in the European Union, the law gives you rights regarding digital content, including when it is faulty, and this policy does not limit them.

Contact

[email protected] · StartupModels LLC, Wyoming, United States